STAFF HANDBOOK AND QUICK REFERENCE
This staff-facing page was built to act as a quick reference for Pittsburgh FIT staff. If you are a member, you’ll probably be able to find what you’re looking for too!
Mission - Vision - Values
MISSION
Our mission is to enrich the lives of our members, community and planet by providing unparalleled and inclusive fitness, nutrition, and lifestyle coaching, promoting physical, social, emotional and spiritual health and wellness. VISIONOur Vision is to make Pittsburgh the Fittest City in America – one member at a time
VALUES
Humility: knowing yourself (honestly, positive and negative) and seeking help and improvement without ego (not taking yourself so seriously)
Understand your own weaknesses
Seek constant improvement
Do the work of self-awareness
No job is beneath you
Conscious awareness we are no better / worse than anyone else at our core
Integrity: trustworthy / reliable / honest / stand-up / commitment
Honest feedback
Do what we say we will do, when we say we will do it
Act reliably
Desire: lived fire in the belly (action)
Love helping others
Love fitness
Love constant improvement (self and others)
Be Empathetic, Authentic, Inspiring, Insightful, and Grateful
Standard Operating Procedures
Core Staff Monthly Reporting (Incentive Submission Form)
MISCELLANEOUS
CPR CERTIFICATION
– SOP - CPR/AED – How to Complete CPR/AED Training
INCENTIVE DOCUMENTS)
Monthly Reporting (Core Staff) (TinyURL.com/PghFitReport)
Incentive Options
Slack Channel (Webapp) // (iOS) // (Android)
AI Generated Content
AI Generated Content Use Policy
Content Checker 1 (CopyLeaks)
Content Checker 2 (QuillBot)
Content Checker 3 (GPT Zero)
GROUP FITNESS
Group Fitness Evaluation
Basic FIT / On-Ramp (PT to Class)
PERSONAL TRAINING
LIFESTYLE DESIGN
Lifestyle Design Evaluation (TBD)
NUTRITION
Nutrition Coaching Evaluation
FACILITIES
STAFF PROMOTION AND HR
Junior Coach to Coach ($15-$20/hr)
Coach to Senior Coach ($20-$25/hr)
PAID TIME OFF (PTO)
ANTI-HARASSMENT
Anti-Harassment Stance and Policy
CONFIDENTIALITY
Confidentiality Policy and Procedures
Appointment Links
Push Press (Grow)
Free Nutrition Consult (CURRENT MEMBERS ONLY)
Free Personal Training Session
Meeting Links
Anth - staff.PittsburghFIT.com/Anthony
Fitness Kickstart (Lead Gen Campaign)
Healthy Living Starter Kit (Brand Awareness Campaign)
Goal Setting Session (tinyURL.com/PghFitGSS)
InBody Scan and Review (tinyURL.com/PghFitInBody)
Personal Training (Basic FIT)
Personal Training (Initial Appointment)
Membership Hold Request – Confirmation Phone Call
Membership Cancellation Request – Confirmation Phone Call
Nutrition Initial Consultation
Walk-In
Newsletter Registration
Lifestyle Design – Initial Consultation
Pittsburgh FIT Team Application – Phone Screen
Individual Development Meetings
Push Press Memberships and Attendance Packs
MEMBERSHIP LINKS
Unlimited Group Classes ($175 billed monthly) (30-Day Cancellation)
12x Classes per Month ($165 billed monthly) (30 Day Cancellation)
Unlimited Group Classes – FULL TIME STUDENT ($99 billed monthly) (30 Day Cancellation)
Annual Unlimited Paid in Full ($2000 billed annually)
Lifestyle Design ($299 billed monthly) (30-Day Cancellation)
Nutrition Gold Membership ($249 billed monthly) (30 Day Cancellation)
ATTENDANCE PACKS LINKS
InBody Scan ($25 billed once) (Booking link sent after purchase)
10-Class Punch Card (Attendance Pack) ($250 billed once)
Drop In (1 Pack) ($30 billed once) (TinyURL.com/PghFitDropIn)
Push Press Tutorials
Push Press TUTORIALS (PittsburghFIT.PushPress.com)
Client Journey
Log In to Admin Portal
Selling PT Packs
Schedule and Complete a PT Session
Forms and Surveys
FORMS
Client Assessment
Incentive Tracking Sheet
CLIENT EVALUATION
Client Evaluation – Group Fitness FULL LINK
Short Link https://forms.gle/VtiAzQAN7A9VAwDi8
Client Evaluation – Personal Training FULL LINK
Short Link https://forms.gle/VjPmNivQz4gkh7w96
PEER TO PEER EVALUATION
Employee On-Boarding
Employee On-Boarding Sheet
Technology Set up
Please fill out and email the following documents to Info@PittsburghFIT.com.
2021 Form W-2 or https://www.irs.gov/pub/irs-pdf/fw4.pdf
ADP New Hire Paperwork (Payroll System)
Create an Google Account → (FIRSTNAME.PittsburghFIT@gmail.com) and use that Email Address to create a username for the apps and websites below
Complete Coach Survey
Apps to Download
Pittsburgh FIT (iOS) (Android)
Push Press Staff (iOS) (Android)
Push Press Grow (iOS) (Android)
Sonos (iOS) (Android)
Google Calendar (iOS) (Android)
GMail (iOS) (Android)
Google Drive (iOS) (Android)
OPTIONAL MyFitnessPal (iOS) (Android)
Web App Sites / Accounts
Google (Gmail / Calendar / Drive) accounts.google.com
Push Press Core https://pittsburghfit.pushpress.com/
Push Press Grow (Sync Calendar) https://grow.pushpress.com/
TrueCoach https://app.truecoach.co/login
Tech Explanation
Slack - Staff Communication Platform
Pittsburgh FIT App
Viewing Workout and Workout Video Briefs
Checking in People in Classes and PT Sessions
Push Press Core Webb App https://pittsburghfit.pushpress.com/
Selling and managing Memberships (Group Fitness and Nutrition)
Selling and Managing Personal Training Packs
Client Scheduling (PT) for Payroll
Selling Retail
Event creation and management
Sonos App
Managing Gym Music Selection and Volume
Push Press (Grow) App
Member communications
Push Press Grow Website
Member communication
Scheduling Non-PT meetings
Goal Setting, Nutrition Intro’s, PT Assessments, Walk-Ins, Free Intro’s
Maintaining Schedule Availability Windows
Google Calendar calendar.google.com
Maintaining schedule and availability
TrueCoach https://app.truecoach.co/coach/team/coach/114165
Personal Training Client Goals
Personal Training Client Workouts and Results
Gmail Mail.Google.com
Staff and Member Communication
Google Drive Drive.Google.com
Storing, Creating and Accessing Pittsburgh FIT resources
Continuing Education
Misc Links
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